Ground Handler/Turnarounds

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Ground Handler/Turnarounds

The local and experienced team handle the entire guest journey from/to airports, hotels, and ports on regular and extraordinary calls.

With experience in handling cruise ships from multiple cruise brands, we are confident in providing a full range of services to visiting cruise lines to Fiji. We can fully manage cruise ship turnarounds and offer an exciting range of shore excursions with professional guides and first-class transportation.

Our turnaround services:

meet & greet

On behalf of the cruise line companies, we are in direct contact with the guests upon their arrival, delivering a warm “meet & greet” service and providing the necessary assistance.

transfers

All operational and logistical aspects related to passenger transfers are handled by our expert turnaround team. We take guests to / from ports, airports, hotels and take care of them until they have checked in or are being attended to at a hospitality desk.

info & reservations

We deliver the complete service, going beyond the normal turnaround responsibilities to provide further information or shore excursion.

check-in

Together with cruise line representatives, our employees perform a flawless operational process while delivering a professional and courteous service.

luggage handling

We ensure the safe and secure transport of luggage, helping guests and working with cruise line representatives to facilitate an easy and efficient operation.